Privacy Policy

1. Introduction

Welcome to Allam School. We are committed to protecting your privacy and the privacy of students using our AI-powered exam tutoring platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using Allam School, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Account Information: Name, email address, password
• Profile Information: Curriculum (IB, GCSE, A-Level, AP), subjects, target grades, exam dates
• Parent/Guardian Information: For users under 18, we may collect parent/guardian contact details
• Payment Information: Credit card details (processed securely through third-party providers)

2.2 Educational Data

As you use the platform, we collect:

• Academic Work: Written answers, handwritten solutions, uploaded images
• Performance Data: Question attempts, scores, time spent, accuracy rates
• Progress Metrics: Topic mastery levels, predicted grades, weak areas
• AI Interactions: Chat conversations with Mr. Allam, hints requested, feedback received

2.3 Technical Information

We automatically collect certain technical information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, session duration
• Cookies and Similar Technologies: To enhance user experience and analyze platform usage

3. How We Use Your Information

We use your information to:

3.1 Provide Educational Services

• Deliver personalized exam-style questions based on your curriculum and goals
• Generate AI-powered feedback and markscheme-based grading
• Recognize handwritten solutions using AI vision technology
• Track your progress and predict grades
• Identify weak areas and recommend practice topics

3.2 Improve Our AI Systems

• Train and improve our AI tutor ("Mr. Allam") to provide better feedback
• Enhance handwriting recognition accuracy
• Refine grade prediction algorithms
• Develop new features and question types

3.3 Communicate With You

• Send account-related notifications and updates
• Provide customer support
• Send weekly progress reports (if enabled)
• Share educational tips and exam preparation advice (with your consent)

3.4 Platform Security and Compliance

• Prevent fraud and unauthorized access
• Comply with legal obligations
• Enforce our Terms and Conditions

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who help us operate the platform:

• Google (Gemini AI): For AI tutoring and handwriting recognition
• Firebase (Google Cloud): For authentication, database, and storage
• Stripe, Airwallex, PingPong: For payment processing
• Email Service Providers: For sending notifications and reports

4.2 Parents/Guardians

If you are a student under 18, we may share your progress data, grades, and activity with your linked parent/guardian account.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect the rights, property, or safety of Allam School, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmitted between you and our servers is encrypted using SSL/TLS
• Secure Storage: Data is stored in secure Google Cloud Firebase databases
• Access Controls: Strict internal policies limit access to personal data
• Payment Security: We never store complete credit card information
• Regular Audits: We conduct security assessments and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

6.2 Correction

You can update your account information at any time through your profile settings.

6.3 Deletion

You can request deletion of your account and associated data. Note that we may retain certain information as required by law or for legitimate business purposes.

6.4 Opt-Out

You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or adjusting your account settings.

6.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at head@allamschool.ai

7. Children's Privacy

Many of our users are students under 18. We take extra care to protect children's privacy:

• We require parental consent for users under 18
• Parents can access, review, and request deletion of their child's data
• We do not knowingly market to children
• We collect only the minimum data necessary to provide educational services
• Student data is never sold or used for advertising

8. International Data Transfers

Our servers are located in Google Cloud data centers, which may be in different countries. By using Allam School, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

We ensure appropriate safeguards are in place for international transfers, including using Google Cloud's security and compliance frameworks.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage and performance
• Provide personalized recommendations

You can control cookies through your browser settings, but disabling cookies may limit certain features of the Service.

10. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

11. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., official exam board websites). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: